Terms of Use

1 About Avelo AI

Avelo AI is a marketing and automation company that provides AI-powered lead follow-up systems and digital advertising management services. These Terms of Use govern your access to and use of our website located at aveloai.com and any services we provide to you.

References to "we," "our," or "us" mean Avelo AI. References to "you" or "client" mean any individual or business that accesses our website or engages our services.

2 Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe on the rights of others. You must not:

• Use the site in any way that violates applicable local, national, or international laws or regulations
• Attempt to gain unauthorized access to any part of our website or systems
• Transmit any unsolicited or unauthorized advertising or promotional material
• Knowingly submit false or misleading information through any form on our website
• Reproduce, duplicate, copy, or resell any part of our website without express written permission

3 Services and Engagement

Our services are described on our website and in individual service agreements or proposals. The specific terms of any engagement — including scope, pricing, timelines, and responsibilities — are governed by the written agreement between you and Avelo AI.

These Terms of Use apply in addition to any service agreement and are not a substitute for one. In the event of a conflict between these terms and a signed service agreement, the service agreement takes precedence.

Service availability

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice. We are not liable to you or any third party for any modification, suspension, or discontinuation of services.

4 Payments and Billing

All fees for services are set out in your service agreement or proposal. By engaging our services, you agree to pay all applicable fees on the schedule outlined in your agreement.

• Setup fees are due upon signing and are non-refundable except as stated in our satisfaction guarantee
• Monthly retainer fees are billed in advance on a recurring basis
• Ad spend is paid directly by the client into their own advertising accounts and does not pass through Avelo AI
• Third-party tool costs (Twilio, VAPI, and similar) are the client's responsibility and are billed directly by those providers

We reserve the right to suspend services for non-payment. Outstanding balances must be settled before services resume.

5 Satisfaction Guarantee and Refunds

We offer a 30-day satisfaction guarantee as described in your service agreement. The guarantee provides a $500 partial refund if you are not satisfied with the service within the first 30 days, subject to the following conditions:

• For full package clients: minimum ad spend of $1,000/month must have been maintained throughout the period
• All submitted ad creatives must have been approved within 48 hours of submission
• All client-side accounts (Twilio, VAPI) must have remained funded throughout the period
• Any automation issues must have been reported within 48 hours of occurring
• The guarantee applies to the first 30 days only and is not rolling

We do not guarantee specific advertising results, lead volumes, or revenue outcomes. Ad performance depends on factors outside our control including market conditions, ad spend levels, algorithm changes, and the quality of your offer.

6 Client Responsibilities

To receive the full benefit of our services, you agree to fulfill the following responsibilities:

• Provide accurate business information during onboarding
• Maintain all required accounts (Twilio, VAPI) in a funded and active state
• Provide timely access to advertising accounts and business platforms as required
• Approve submitted ad creatives within 48 hours of submission
• Maintain minimum ad spend levels as specified in your agreement
• Mark jobs and appointments as complete or cancelled in a timely manner so automation sequences trigger correctly
• Notify us promptly of any changes to your business, services, pricing, or operating hours

Failure to meet these responsibilities may affect service performance. We are not liable for reduced results caused by client-side delays, funding lapses, or failure to provide required access.

7 Intellectual Property

All content on our website — including text, graphics, logos, images, and software — is the property of Avelo AI and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any of our content without express written permission.

Client-owned assets

Any advertising accounts, pixels, audiences, contact databases, and ad history created or managed within your own accounts remain your property at all times. You retain full ownership of all data generated in your accounts, regardless of whether you continue using our services.

Work product

Ad creatives, automation workflows, and other materials we produce for you as part of an engagement are licensed to you for use during the term of your agreement. Upon termination, ownership of materials produced within your accounts transfers to you. Materials produced within our accounts remain the property of Avelo AI unless otherwise agreed in writing.

8 Confidentiality

Both parties agree to keep confidential any non-public business information shared during the course of the engagement. This includes pricing, strategy, proprietary systems, and any information marked or reasonably understood to be confidential.

This obligation does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9 Limitation of Liability

To the fullest extent permitted by law, Avelo AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services, including but not limited to loss of revenue, loss of data, or loss of business opportunity.

Our total liability to you for any claims arising from our services shall not exceed the total fees paid by you to Avelo AI in the three months preceding the claim.

We are not liable for outcomes related to third-party platforms including Meta, Google, Twilio, VAPI, GoHighLevel, or any other tool used in the delivery of our services.

10 Termination

Either party may terminate a service engagement in accordance with the terms of the signed service agreement. These Terms of Use remain in effect with respect to your use of our website regardless of whether you are an active client.

We reserve the right to terminate or restrict your access to our website at any time, without notice, if we believe you have violated these terms.

11 Third-Party Links and Services

Our website may contain links to third-party websites or reference third-party tools. These links are provided for convenience only. We have no control over the content or practices of third-party sites and accept no responsibility for them. Visiting a third-party site is at your own risk.

12 Governing Law

These Terms of Use are governed by and construed in accordance with the laws of the state in which Avelo AI is registered, without regard to conflict of law provisions. Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration or in the courts of that jurisdiction.

13 Changes to These Terms

We may update these Terms of Use from time to time. When we do, we will update the "last updated" date at the top of this page. Your continued use of our website or services after any changes constitutes acceptance of the updated terms. We recommend reviewing this page periodically.