Privacy Policy

1 Who We Are

Avelo AI ("we," "our," or "us") is a marketing and automation company that provides AI-powered lead follow-up systems and digital advertising management services to home service businesses. Our registered business operates under the name Avelo AI.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, book a call, or use any of our services.

2 Information We Collect

Information you provide directly

• Name and contact information (email address, phone number)
• Business information (industry, company name, monthly lead volume)
• Information submitted through forms, surveys, or scheduling tools
• Communications you send to us via email or phone

Information collected automatically

• IP address, browser type, and device information
• Pages visited, time spent on pages, and referring URLs
• Cookies and similar tracking technologies
• Meta Pixel data if you interact with our ads on Facebook or Instagram

Information from third parties

• Lead information from Meta or Google advertising platforms
• Information from scheduling tools such as GoHighLevel or Calendly
• Analytics data from third-party services

3 How We Use Your Information

We use the information we collect to:

• Respond to inquiries and communicate with you about our services
• Schedule and conduct strategy calls and onboarding sessions
• Deliver and manage the services you have engaged us for
• Send automated SMS and email communications related to your inquiry or account
• Improve our website, services, and marketing materials
• Comply with legal obligations
• Analyze usage patterns to enhance user experience

We do not sell your personal information to third parties. We do not use your data to serve you third-party advertisements outside of our own retargeting campaigns.

4 SMS and Phone Communication

By submitting your phone number through any form on our website, you consent to receive SMS messages and phone calls from Avelo AI related to your inquiry. This includes:

• Follow-up messages after form submission
• Call reminders and scheduling confirmations
• Service-related updates and onboarding communications

Message frequency varies. Standard message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. To opt out of phone calls, reply STOP via SMS or email us directly.

5 Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. These include:

• Essential cookies required for the site to function
• Analytics cookies that help us understand how visitors use the site
• Marketing cookies including the Meta Pixel for ad retargeting

You can control cookie settings through your browser. Disabling certain cookies may affect site functionality. By continuing to use our website, you consent to our use of cookies as described in this policy.

6 How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who help us operate our business (GoHighLevel, n8n, Twilio, VAPI, Calendly, and similar platforms)
• Advertising platforms (Meta, Google) solely for the purpose of running campaigns on your behalf or retargeting
• Legal authorities if required by law or to protect our rights

All third-party service providers are contractually obligated to use your information only as directed by us and in accordance with applicable privacy laws.

7 Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. If you request deletion of your data, we will remove your information from our active systems within 30 days, subject to any legal obligations that require us to retain certain records.

8 Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications at any time
• Request that we restrict processing of your information

To exercise any of these rights, contact us at the email address listed below. We will respond to all requests within 30 days.

9 Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

10 Children's Privacy

Our services are intended for business owners and adults only. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected data from a minor, we will delete it immediately.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website or services after any changes constitutes your acceptance of the updated policy.